KDP Look Inside Support Success Case Study | Estorytellers

Context

A US author’s Look Inside preview on Amazon was stuck after a content update, risking lost pre-orders and early sales momentum.

Challenge

• Look Inside preview failed to update post manuscript revision

• Potential loss of pre-order conversions

• Standard KDP support tickets were slow to resolve without clear evidence

Solution

• Submitted a first-line ticket with detailed problem statement, ASIN, screenshots, and exact error text

• Attached TOC files, permissions, and change logs

• Escalated to KDP supervisor referencing propagation timestamps and prior ticket history

Outcome

• Look Inside preview restored within 24 hours

• Author avoided lost pre-orders and early reader engagement

• Clear documentation established a repeatable process for future escalations

Case Takeaway: Proper ticket documentation and escalation strategy ensures fast resolution of KDP technical issues, protecting early sales and reader experience.